Q&A – Frequently Asked Questions
1. Orders & Processing
Q: Are all your pieces ready to ship?
A: Most Moonwater creations are made to order, which means each piece is crafted just for you.
Processing time is usually 2-3 weeks, depending on design complexity.
Q: Can I request a custom design?
A: Yes! ✨ Custom orders are the heart of Moonwater. You can choose colors, finishes, and details. Just leave notes at checkout or reach out through our custom order page.
2. Shipping
Q: Do you ship internationally?
A: Currently, we ship within the U.S. (International shipping coming soon!).
Q: how long will it take to receive my order?
A: Most orders are completed within 2-3 weeks, but please allow up to 4 weeks during busy periods. This helps us balance our full-time work schedule while ensuring your piece receives the care it deserves.
Q: How long does shipping take?
A: Once your order is complete, shipping typically takes 3-7 business days depending on your location. You'll receive tracking as soon as your piece ships.
3. Care Instructions
Q: How do I take care of my resin pieces?
A:
- Avoid extreme heat (resin can soften if left in hot cars).
- Wipe gently with a soft, damp cloth.
- Don't use abrasive cleaners or scrubbers.
- Store chess pieces/dominoes in their bags when not in use.
4. Returns & Exchanges
Q: Do you accept returns?
A: Because each Moonwater piece is handmade, we don't accept returns or exchanges. However, if your order arrives damaged, please contact us right away and we'll make it right.
5. Gift Options
Q: Can I buy Moonwater as a gift?
A: Absolutely! 🎁 We offer digital gift cards and can include a handwritten note upon request.
6. Behind the Magic
Q: What makes Moonwater unique?
A: Every piece is handmade with care, intention, and magic. ✨ No two are the same — you're not just buying resin art, you're owning a little piece of a dream.